Tickets
Manage and track data-related requests efficiently.
Structured’s Ticketing feature is designed to streamline the management of data-related requests within your organization. Whether it’s a request for a new metric, a clarification on existing data, or a deep-dive analysis, Structured’s ticketing system ensures that every request is tracked, managed, and resolved efficiently, fostering better communication and collaboration across teams.
What Are Tickets in Structured?
Tickets in Structured are formal requests that can be submitted by any team member for data-related needs. These requests could involve creating new metrics, resolving data discrepancies, or conducting specific analyses. The ticketing system integrates with Structured’s semantic layer, ensuring that all requests are managed with full visibility into the underlying data structures and definitions.
Key Features of the Ticketing System
How to Use the Ticketing System in Structured
Step 1: Submit a Ticket
To submit a ticket, navigate to the ticketing interface and fill out the required details. This includes specifying the type of request, the metrics or data involved, and any relevant deadlines or priorities. Providing clear and detailed information at this stage helps ensure a faster resolution.
Step 2: Assign and Prioritize
Once a ticket is submitted, it can be assigned to the appropriate team or individual based on the nature of the request. Prioritization can be set to ensure that high-priority tickets are addressed first. The system allows for categorization, which helps in organizing and managing multiple tickets simultaneously.
Step 3: Collaborate and Resolve
The assigned team members can collaborate directly within the ticket, adding comments, sharing files, and updating the status. This collaborative environment ensures that all relevant information is centralized, making it easier to resolve the request efficiently.
Step 4: Track Progress
Monitor the progress of each ticket through the status tracking feature. This transparency allows both the requestor and the resolver to stay informed of any updates or changes. Notifications can be set up to alert team members of any significant progress or when the ticket is resolved.
Step 5: Close and Document
Once the request has been resolved, the ticket can be closed. Structured automatically documents the resolution process, making it easy to refer back to previous tickets if similar issues arise in the future. This documentation also contributes to the knowledge base, supporting continuous improvement.
Sample Ticket Use Cases
Benefits of Using Tickets in Structured
Improved Collaboration
By centralizing data requests in a structured ticketing system, teams can collaborate more effectively, ensuring that all relevant information is shared and considered.
Enhanced Efficiency
The ticketing system streamlines the handling of data requests, reducing the time spent on back-and-forth communication and ensuring that requests are resolved quickly and efficiently.
Clear Accountability
With clear assignment and tracking, the ticketing system ensures that every request has an owner, improving accountability and ensuring that nothing is overlooked.
Comprehensive Documentation
Every resolved ticket is documented, creating a valuable knowledge base that can be referenced for future requests, ensuring continuity and continuous improvement.
Real-World Example
Example: Resolving Data Discrepancies with Tickets
Imagine your sales and finance teams have identified a discrepancy between reported sales figures in Salesforce and the financial system. By submitting a ticket through Structured, the teams can collaborate to investigate and resolve the issue. The ticketing system ensures that all discussions, actions, and resolutions are documented, providing a clear trail that can be referenced if similar issues arise in the future.
Conclusion
Structured’s Ticketing feature is essential for managing and resolving data-related requests efficiently. By centralizing requests, integrating with the semantic layer, and providing tools for prioritization, collaboration, and tracking, Structured ensures that your team can handle data needs with clarity and accountability. This feature not only enhances operational efficiency but also supports better decision-making and continuous improvement.